Return Policy

We take any claims or complaints related to artwork seriously. You can direct claims or complaints to us, we will do our best to solve the problem. Please contact us before returning anything and ensure that the product is returned in its original condition and is packed to avoid damage during shipping. Feel free to use the original packaging.

Goods that are returned are sent to:

Thea Elise Klingvall
Platous gate 27A
H0201
0190 Oslo

Feel free to contact us if you have any questions.

Terms Of Service

SHORT AND NICE

Thank you for buying art from us - we send as quickly as we can, reasonably and safely. If you have questions along the way, you will get good answers. It is safe and easy to shop with us, and we want all customers to be satisfied!

MORE ABOUT THE TERMS

Thank you for your interest in our terms! Klingvall Issues is a small business run by Thea & Nora Klingvall. Our goal is to simplify the purchase process between buyer and artist. We receive your payment and delivery information, issue a receipt and accept any returns on behalf of the artist, to make things easy for everyone.

COMMUNICATION OF ART

Klingvall Issues conveys art on behalf of the artist.
Klingvall Issues undertakes on behalf of the Artist and in the Artist's name to mediate the sale of all works of art by the Artist that the Artist completes and signs during the contract period.
The agreement is intended for purely intermediary sales, where Klingvall Issues has taken on the service of selling works of art on behalf of the artist.
All works of art are sold in the artist's own name, and are mediated by Klingvall Issues as an intermediary. Conveyance of works of art for the artist is exempt from VAT liability according to Section 3-7 (5) of the VAT Act.
For all other sales subject to VAT, including but not limited to framing, shipping, applied art, jewellery, the VAT amount is specified on the invoice in a separate field.
For you as a customer, this means that you are buying from the artist, who is then to be considered the counterparty to the contract, with Klingvall Issues as an intermediary. Any complaints about the works of art in the event of such sales are the artist's responsibility. Nevertheless, Klingvall Issues has agreed with the artist to assist him in relation to buyers, so that you only need to deal with us at Klingvall Issues.

ART FEE

According to the Act on tax on the sale of visual art, etc. of 4 November 1948 no. 1 (the Art Tax Act), buyers of works of art must pay a tax of 5%, which must be paid into the Artists' Relief Fund. The art fee is administered by the Visual Artists' Aid Fund (BKH). No art tax must be paid on the sale of works of art under NOK 2,000. The fee is in addition to the sale price and must be borne by the buyer. Klingvall Issues as a third party is responsible for informing buyers about the fee, collecting it and paying the fee to BKH. Payment information can easily be found at www.kunstavforten. no.

RETURN

We offer a 14-day open purchase period, and adhere to the rules for the right of withdrawal when returning goods. If there is something you are dissatisfied with, get in touch! Our goal is always to sort things out.
We take any claims or complaints related to artwork seriously. You can direct claims or complaints to us, we will do our best to solve the problem. Please contact us before returning anything and ensure that the product is returned in its original condition and is packed to avoid damage during shipping. Feel free to use the original packaging.

Goods that are returned are sent to

Thea Elise Klingvall
Platous gate 27A
H0201
0190 Oslo

Feel free to contact us if you have any questions.

Privacy Policy

We hope you feel that it is safe to shop with us. We never store payment information, and all payments are handled by our payment partner Stripe. Klingvall Issues has no way of seeing your card number or other sensitive information. As a customer of Klingvall Issues, we may from time to time send you offers and information that we think you will like. You can at any time choose not to receive such communications.
Here you can read about how we process your information when you visit our websites and what information we store/do not store.
When you visit our websites on the domain klingvallissues.com and any subdomains, you accept our processing of personal data, information and traffic data as described below.

PERSONAL INFORMATION

We neither collect nor normally store any personal information about you when you visit our websites, unless you actively initiate an order to purchase one or more of our services. Such storage of personal information is necessary to be able to deliver the relevant services to you. No information is stored or information that is not necessary to be able to deliver the service(s) ordered or attempted to be ordered. The exception is if you use our service to search for company names in the Brønnøysund registers, where we store the company name you searched for as well as your IP address in order to give you a better experience when you use our websites.

INFORMATION CAPSULES/COOKIES

Klingvall Issues uses cookies. A cookie is a small text file that many websites use to recognize your computer when you visit the website repeatedly. This makes it easier to give you a good experience when you use the website, and makes it possible to adapt the information you see so that it is as relevant as possible to your visit. A cookie is a passive file, and it cannot spread viruses or other harmful programs, or be used to identify you as a person.

THE PURPOSE OF COOKIES

The purpose of our use of cookies is to obtain statistics and information about how our visitors use our websites in order to be able to provide the most relevant information and the best possible user experience in the future. We also use cookies in connection with marketing. This primarily applies to Google Remarketing, which allows us to show you customized advertisements for our services via Google's advertising network when you visit various websites after first visiting our website.
Google and other third parties such as Bing, Facebook and LinkedIn display advertisements on our behalf on various websites, including their own.
Google and other third parties use cookies to show relevant advertisements to visitors who have visited our website. An example of this is if you have visited pages related to a specific service on our website, you may see advertisements for the same service when you visit other websites that are part of Google's advertising network. Your personal information is anonymous, and we have no way of identifying you as a result of our use of such cookies.

Which cookies do we use?
Google Analytics with remarketing: used in connection with marketing. Collects anonymized information about how you navigate our website and allows us to serve customized ads via Google's advertising network when you visit other websites or search in Google.
Facebook: used in connection with marketing. Let us serve you customized ads when you visit Facebook or other websites that are part of Facebook's advertising network.

If you have any questions about how we process your personal data and the information collected when you visit our website, please contact us at klingvallissues@gmail.com or tel. +47 95888386